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IIT
Reacts Overview
Platforms & features
FAQ
Installation and general use of Reacts
Account and settings
- Why do I receive Reacts email "New Instant Message from ***"?
- I want to buy Reacts subscriptions
- I want to renew my subscription
- How to setup Two-Factor Authentication
- How do I change settings and account information in Reacts?
- How to cancel my subscription
Reacts in your enterprise network
System requirements
Audit Logs
Useful links
Onboarding
For users with a Pro subscription
For users with a Standard subscription
For users with free subscription (invited as a guest)
FAQ
Reacts for Windows
General use
- Reacts Windows login
- Main Menu Page
- Reacts Windows - Appointments
- How do I change my Reacts password?
- How do I find someone on Reacts contact list or invite someone to start using Reacts?
- How do I reactivate deleted inputs?
Installation & Updates
Session
- Session interface - Main Working Area
- Session interface - Assets panel
- Session interface - Actions panel
- How do I create a session template: canvas, interactive dynamic grid
- How do I start a session and share content?
- How do I access and manage my saved sessions?
Library
Checklist
Report
Troubleshooting
- I have an asset without a status or an asset with errors in status column that cannot be cleared
- Audio/Video settings - Windows 10
- I don't see any audio / video devices available in Reacts and I see red cross on Windows sound icon
- I do not see or hear my counterpart / My counterpart does not see or hear me
- I don't see username (email) or password field at Reacts login screen
- I receive Windows Firewall pop up message when using some of Reacts features for the first time
Release notes
- Version 4.1.2.4027, deployed July 15, 2022
- Version 3.18.2.3896, deployed May 5th, 2022
- Version 3.15.2.3630, deployed October 07th, 2021
- Version 3.9.2, released Feb 20, 2021
- Version 3.5.3, released Jun 29, 2020
- Version 3.5, released June 12, 2020
Video tutorials for Reacts Windows
Getting started
Settings
- How to send your assets to destination path
- How to set up a destination path
- My Account
- Reacts Windows : Audio-video settings
- Choose a language
- Deleted inputs
Contacts
Events
Reacts session interface
- Overview and general description of the session interface
- Overview
- Background
- Layers
- Adjusting the format of the scene window (best fit, 4:3, 16:9)
- Pointer
Peer to peer mode
Multiparty mode
- Initiating a call in the multiparty mode
- Important things to know about stream handling in the multiparty mode
- Sharing an application or your desktop during a multiparty mode
- Performing a secure live file transfer during a multiparty session
- "Terminate" or "Leave" a meeting during a multiparty session
- Recording a scene during a multiparty session
Assets
- Adding assets to your Reacts library
- Adding assets to your Reacts session
- Adding images to a scene
- Adding videos to a scene
- 3D objects : Description / How to import them to Reacts / How to add them to a session / How to manipulate them
- Snapshot gallery
Actions
- Add a new scene
- Face to Face
- Connect with a contact (from the main session interface)
- Sessions (New / Open / Save / Save as / Close)
- How to perform live file transfer directly and securely through Reacts
- How to adjust settings from the main session interface
Library
Checklists and Reports
Reacts collaborative rooms
Reacts for iOS
General use
Installation & updates
Instant messaging
Release notes
- Version 5.1.6.1, deployed July 15, 2022
- Version 4.4.0.5, deployed October 7th, 2021
- Version 3.5.3, deployed July 02nd, 2020
- Version 3.5, released June 12, 2020
- Version 3.4, released April 17, 2020
- Version 3.1, released Jan 08, 2020
Reacts for Androids
General use
Installation & Updates
Troubleshooting
Release notes
- Version 2022.06.22.102, deployed July 15, 2022
- Version 2021.09.09.80, deployed October 07th, 2021
- Version 2021.02.19.65, released Feb 20, 2021
- Version 3.3.1061.1061 , released Nov 27, 2019
- Version 2.18, released Oct 03, 2019
- Version 2.17, released July 10, 2019
Reacts WebApp
General use
Troubleshooting
Release notes
- Version 4.1.2.8, deployed July 15, 2022
- Version 3.15.2.11, deployed October 07th, 2021
- Version 3.9.2, released Feb 20, 2021
- Version 3.5.3, released Jun 29, 2020
- Version 3.4, released April 17, 2020
- Version 3.5, released June 12, 2020
Troubleshooting
Installation issues
- Troubleshooting Reacts installation
- I can't install Reacts, receiving: "Error 1500. Another installation is in progress"
- I receive "Can not connect to servers" or "Could not load file assembly "Name".dll" or one of its dependencies" error messages when trying to log in to Reacts for the first time after installation
- Surface Pro 3 WiFi Issues: How to turn off InstantGo?
- Microsoft .NET Framework error message when trying to install Reacts
Login and account issues
- What to do if my Reacts subscription expired?
- I am not able to log in even if i put the right information
- How to reset my password
- Reusing of an old Password
- I have a trial
- I have a free subscription (Guest)
Connectivity issues (no cam, no sound, bad quality…)
Legal documentation
Reacts - Privacy Notice and Terms of Use
Security and Privacy
Overview
Reacts Account
License attribution
Reacts with Lumify
Support
FAQ
Reacts Dashboard
General Use
- How to access your dashboard
- How to manage my Organization’s structure
- How to distribute subscriptions within my Organization Units
- How to assign a subscription
- How to unassign subscriptions
- How to move your users from one org. unit to another (within the same organization)