Frequently asked questions
Here are the answers to the most common questions we get about our product.
DO I NEED TO HAVE SPECIAL EQUIPMENT TO USE REACTS (OTHER THAN THE BASIC WEBCAM, MICROPHONE AND SPEAKERS/HEADPHONES)?
Just make sure that your computer or tablet meet the minimum technical requirements. You will need a webcam, a microphone, and speakers (or headphones). We recommend you use a commercially available HD webcam for better video quality. Note that if you want to stream video output from external devices into Reacts (DVD, medical device, monitor, etc.) you will need to purchase a video converter (different types are commercially available).
IS REACTS DIFFICULT TO USE AND HOW LONG DOES IT TAKE TO BECOME COMFORTABLE WITH ITS FUNCTIONALITIES?
Despite the fact that Reacts has many functionalities, it is easy and intuitive to use. What is strongly recommended is for you to go through the various online tutorials that explain in details and step by step how to use the various functionalities of the platform. You should be fairly comfortable with the platform right after your first session!
HOW MUCH BANDWIDTH DOES REACTS REQUIRE?
In peer to peer mode Reacts require a minimum bandwidth of 0.75 Mbit/s per video stream. For example a standard peer to peer call where both users have a single web camera Reacts will require 0.75 Mbit/s Upload and 0.75 Mbit/s download. Every additional video stream received will require an additional 0.75 Mbit/s download and every additional video stream sent will require an additional 0.75 Mbit/s upload. For example a call with 6 total users, each with one camera, each user will need 4.5 Mbit/s Download and 0.75 Mbit/s upload. Reacts will automatically turn off your web cam when your upload speed is below 0.15 Mbit/s for more than 30 seconds.
IS REACTS EASY TO IMPLEMENT AND MANAGE IN AN INSTITUTION?
Online program administrator dashboards, simple subscription management, SaaS access using a bring-your-own-device approach (BYOD) and a dedicated support team make adopting Reacts a walk in the park. Set up your department or institution in minutes, not weeks.
CAN I INVITE FRIENDS AND COLLEAGUES TO JOIN REACTS FOR FREE SO THAT I CAN CONNECT WITH THEM?
You can invite as many people as you want to join you on Reacts. Once you are logged in Reacts, go to the « Contacts » section and click on « Send an invitation to join Reacts ». This will send an invitation to your contacts and allow them to register and download the application for free (30-day trial).Also check out our Reacts Pro subscriptions, which allow you to invite guests such as patients, prospects, etc. to connect with you for free.
IS REACTS A SECURE PLATFORM?
Reacts is HIPAA and PIPEDA compliant. One of the main characteristic of Reacts is its robust security architecture. Reacts was initially developed for the healthcare industry; we therefore needed to implement the strictest security standards. All connections are tunneled and encrypted using TLS 1.2 or higher, peer-to-peer (P2P) session control (signaling) using Secured Websockets and a strong password policy.
WHAT OPERATING SYSTEMS (OS) ARE COMPATIBLE WITH REACTS?
- See our document related to system requirements for more information.
CAN I RE-DOWNLOAD REACTS AND CAN I USE IT ON MORE THAN ONE OF MY DEVICES?
Once you have your Reacts subscription, you can then re-download it on as many devices as you want. You can download any of the versions you desire (Windows, iOS) so that you can use Reacts on all your devices (always with your same credentials).
CAN REACTS BE USED ON A CELLULAR CONNECTION?
You can use a cellular connection (3G, 4G, LTE) to have a Reacts session. The performance will be proportional to the bandwidth available.
WHAT IF I PURCHASED MY REACTS SUBSCRIPTION 3 MONTHS AGO BUT HAVEN'T USED IT SINCE?
Your year's access to Reacts starts as soon as you have purchased your subscription, regardless of whether you have used your account. Institutions purchasing multiple subscriptions have the ability to reassign access to different users as needed through their online administrative dashboard
IS THE REACTS PLATFORM AVAILABLE IN DIFFERENT LANGUAGES?
The current version of Reacts (installed on Windows or mobile device) is available in the 5 following languages for now:
Reacts WebApp and the dashboard are available in English and French.
HOW MANY PEOPLE CAN I HAVE IN A REACTS SESSION?
The current version of Reacts allows simultaneous connection between up to 6 users. Each user can use multiple video inputs (multi-feed streaming) during a session.
HOW CAN I DOWNLOAD REACTS?
To download Reacts you must first create an account. To create an account click on the « Join Reacts » button present in the invitation email you Received. Complete your registration and submit the account creation form. You will then receive a confirmation of activation email. you will then be able to download Reacts in the document "Where can I download Reacts?"