Getting started with your Reacts “Standard” subscription


The Reacts application will allow you to perform virtual video visits, secure messaging and file transfer, collaborate, and engage with your customers and colleagues in a simple and secure way.

Please note that Reacts is a secure and confidential HIPAA compliant application which meets the high standards of the healthcare industry. YOUR PERSONNAL INFORMATION WILL ALWAYS BE PROTECTED.

If you want to learn more about our Privacy Notice, please read our documentation "Reacts - Privacy Notice".

The instructions below are meant to be used as a “guide” to facilitate the onboarding process.

To perform virtual communications using Reacts, you will need:

  • A computer, tablet, or a smart phone (Please read our documentation "System requirements" to learn more)
  • An internet connection (cellular, Wi-Fi, or wired)
  • A valid personal or professional email address
  • A Reacts account (see below)
  • The Reacts application – either the web or mobile version

Step 1: Having a Reacts Standard subscription assigned to you by your organization


The first step in the process is for your organization to assign you a Reacts standard subscription. You will need to provide a valid personal or professional email address to your organization to complete this step.


Step 2: Complete your Reacts account registration


You will then receive a Reacts email from your organization with information about your Reacts subscription and instructions for creating your Reacts account.

Simply click the orange button Join now in the email and you will be redirected to the Reacts website to complete your account registration.



You will need to create a password and enter it twice (the password must consist of at least 8 characters, including at least one uppercase letter, one lowercase letter, and one numeric character).

You will then need to review the Reacts “Term of use” and privacy notice.

To finalize your account creation, click on the blue “Create my account” button at the bottom of the page.



Once your Reacts account has been completed, you will receive an email confirming “Your account has been created”.

Note: If you don’t receive this confirmation email, check your email “spam” folder or contact your organization or Reacts customer support.


Step 3: Download the Reacts application on your tablet or smartphone, or access Reacts directly from your computer



  • Download the Reacts application in advance from the Apple Store (Apple iPhone or iPad) or from the Google Playstore (Android phones or tablets) by clicking on the store links as shown below (or type “Reacts secure collaboration” in the Apple Store or Google Playstore).

*Note that you cannot use a web browser to access Reacts on your smartphone or tablet, you must use the Reacts application downloaded from the Apple store or Google Playstore (depending on your device type).

  • Once the application has been downloaded and installed on your device, open it by clicking on the Reacts logo icon
  • When opening the application for the first time, you will be presented with pop-ups (see below) asking whether you accept Reacts sending you notifications and accessing your microphone and camera. It is ESSENTIAL that you click “Allow/OK” for all three pop-ups otherwise you will not be able to receive Reacts notifications, and you won’t be able to see or hear your colleagues or guests during a video visit.
  • To log in to the application, click on Login or Connect (depending on your mobile, enter your email and password and click "Login".

Screenshot_20220513-141533__1_.png    Screenshot_20220513-141546__1_.png    Screenshot_20220513-141943__1_.png    Screenshot_20220513-142953.png



  • If you are using a Mac or PC computer (laptop or desktop), you can access Reacts by using the Chrome browser and going to (If you don’t have Chrome on your computer, you can download it for free:

  • You will find the “login” button in the upper right corner of the screen.
  • Clicking on “login” will bring you to the login page in which you will simply need to enter your email and password and click on “log in”.
  • This will launch the Reacts application. Make sure you to allow the application to send you notifications, as well as to use your camera and microphone (see below)

If you are using a pc with a Windows operating system, you can also access Reacts by downloading the Windows PC version.

Step 4: Log in to your Reacts account before your video visit


In order to use the application, you need to log in to Reacts using the email and password you chose in step 2 (see above).

Once logged in to Reacts, you will be on the home page (see screenshots below showing the home page of the various Reacts versions):


Reacts iOS home page:


(Apple iPhone or iPad):


Reacts Android home page


(phones or tablets):



Reacts web app home page


(using Chrome):


Reacts Windows home page


(on Windows PC):



If you are using the web version of Reacts, make sure your microphone, webcam, and speakers are working before your session.
Just click on the icon in the audio-video settings panel (see below) to check everything.



If you haven’t agreed to share your webcam, microphone, and speakers when you first used Reacts, you can activate them by clicking on the small padlock icon in the bar at the top of your browser to access the panel. (see below)


Was this article helpful?
0 out of 0 found this helpful