Reacts Installation Guide

 

Note: Prior to following this instruction please make sure you don't have any Windows updates pending. If you do, install the updates first, restart your device and try again. 

 

System Requirements

  • Windows 7 or higher
  • Processor Base Frequency of 1.8 GHz or higher
  • 4 GB RAM or more
  • 75 MB of available disk space or more
  • Minimal screen resolution: 1366x768 pixels
  • Camera and Mic (USB or Built in)
  • Minimal Bandwidth of 0.5 Mbit/s upload and 0.5 Mbit/s download

 

For optimal performance with touch devices:

  • Graphics processing 20 EU’s / 400 GFLOPS or higher
  • Intel HD Graphics GT2 (4200, 4400, 4600, P4600, P4700, 5000 … ) or higher
  • NVidia GeForce 8800, 9800, 430, GTS or higher

 

Installation instructions

Step 1: Download the .exe from our website.

Step 2: Reacts Whitelisting Guide

Whitelisting for Domain-Based Filtering

If you are using domain-based filtering in your firewall/proxy, outbound connections to the following domains must be allowed:
reacts.com
*.reacts.com
iitreacts.com
*.iitreacts.com

 

If you are not able to whitelist by subdomain wildcards, here is the complete listing of domain names for which outbound connections must be allowed:
reacts.com
www.reacts.com
app.reacts.com
svc.reacts.com
signaling.reacts.com
signaling01.reacts.com
signaling02.reacts.com
proxy.reacts.com
proxy01.reacts.com
proxy02.reacts.com
streaming.reacts.com
streaming2.reacts.com
streaming01.reacts.com
streaming02.reacts.com
relay.reacts.com
relay01.reacts.com
relay02.reacts.com

iitreacts.com
www.iitreacts.com
app.iitreacts.com
svc.iitreacts.com
signaling.iitreacts.com
signaling01.iitreacts.com
signaling02.iitreacts.com
proxy.iitreacts.com
proxy01.iitreacts.com
proxy02.iitreacts.com
streaming.iitreacts.com
streaming2.iitreacts.com
streaming01.iitreacts.com
streaming02.iitreacts.com
relay.iitreacts.com
relay01.iitreacts.com
relay02.iitreacts.com

 

Whitelisting for IP-Based Filtering

If you are using IP-based filtering in your firewall/proxy, outbound connections to the following IP addresses must be allowed on port 443, for both TCP and UDP protocols:
52.242.34.249
52.242.38.88
52.242.38.188
52.242.25.169
52.235.47.123
52.242.28.128
52.242.21.129
52.235.43.213
52.235.44.190
52.235.42.129
52.235.42.238
52.235.44.47

40.80.249.202
40.80.252.245
40.80.253.36
40.80.253.207
40.80.254.201
40.80.255.95
40.80.255.105
40.80.255.111
40.80.255.122
40.80.255.138
40.80.255.173
40.80.255.176

52.139.16.161
52.139.17.6
52.139.17.29
52.139.17.87
52.139.16.98
52.139.16.99
52.139.16.136
52.139.16.137
52.139.17.82
40.82.190.215
52.139.17.83
40.82.190.175

Whitelisting for HTTP-Level Filtering

If you are using HTTP-level filtering in your firewall/proxy, please make sure the WebSocket protocol is permitted.

Optional Rule
The following rule is not necessary for the Reacts platform to function, but it is recommended because it will improve streaming performance.
To improve streaming performance, make sure inbound connections on the 49152-65535 port range are allowed for the UDP protocol.

 

 

 Troubleshooting connectivity issues

Here are basic trouble shooting steps to help you to fix some standard connectivity issues. 

Step 1: Verify that your firewall and/or web filtering application settings allow Reacts to connect, from your web browser window try to access https://svc.iitreacts.com/api/echo

You should see the message: «{"Version":"","Body":"Echo OK!","Type":"System.String","Time":"2016-07-27T15:04:59.6325394Z","Id":"676b0cf1-e3ad-4cb7-bb9d-6076e2913efc"}».

Step 2: Ensure that there is no interference between your antivirus software and Reacts that could prevent the software from being launched.

Step 3: Enter your proxy information. If you connect though a proxy, you may need to manually enter the proxy information into the Reacts settings panel.

1. Launch Reacts and click on “Network settings” on the login screen.

 

 

The majority of installation failures occur when Windows updates are pending or when Microsoft libraries are out of date therefore please make sure you don't have any Windows updates pending. If you do, install the updates first, restart your device and try again. 

To ensure that your Microsoft libraries are up-to- date please follow the steps detailed in our online support documentation found under: 

Microsoft .NET Framework error message when trying to install Reacts 

I receive "Can not connect to servers" or "Could not load file assembly "Name".dll" or one of its dependencies" error messages when trying to log in to Reacts for the first time after installation

 

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